When and if we call you, will not identify ourselves under Passion Dolls UK or UPSTREAM and will only speak of your delivery. If you wish to speak about any aspect of your Passion Doll or any accessory or delivery, you will need to contact us directly. Please note that phone calls may be recorded for security purposes and to ensure we deliver on our promise the quality goods our clients deserve. When delivery of the Passion Doll takes place, only the payee may sign and accept unless specifically detailed in written format that a third party will take delivery of your item and check for damage and accuracy of the doll. Under no circumstances may we leave the doll or any accessories with neighbours, friends or even third party members who may be living at the same address. Identification may be required to be seen such as a passport or driving licence to ensure we are delivering the package to the payee.